Voice automation for teams that live on the phone
71%
average call handling cost reduction after launch
93%
automation rate on repetitive support intents
24/7
coverage across overflow, weekends, and after-hours demand
Black-tie operations for your busiest call queues.
VoiceRep turns repetitive inbound and outbound calls into a controlled software layer. Handle booking changes, collections, reminders, support, and rescheduling with AI voice agents that sound composed and act inside your systems.
Resolved calls this week
+28.4%
Live conversation snapshot
Agent active
I need to move tomorrow's appointment and keep the same clinician if possible.
I found two available times with the same provider. I can confirm 4:30 PM and send the update by SMS right now.
Yes, please do that.
Northstar Bank
Crest Air
Mercato
Aster Health
Relay Logistics
Platform
Designed for real operations, not just voice demos.
VoiceRep gives your team guardrails, integrations, QA visibility, and rollout control. It behaves like an operations product first and a flashy AI product second.
Conversation control
Define the agent tone, promise boundaries, escalation rules, and approval logic so the experience stays sharp under pressure.
- Intent-based routing and fallback logic
- Brand-safe responses for sensitive scenarios
- Escalation thresholds by queue and risk level
Action inside your stack
The agent can verify, update, create, confirm, remind, and summarize instead of simply talking in circles.
- CRM, ticketing, booking, order, and billing actions
- SMS summaries and follow-up triggers
- Handoff with transcript and structured context
Ops-grade visibility
Track why calls resolve, why they fail, what gets escalated, and where your team should tune the system next.
- Journey-level reporting by intent and outcome
- Replay and QA review for risky conversations
- Performance trending by workflow and region
How it works
Start with one ugly queue, then expand with confidence.
Most teams begin with a painful workflow like payment reminders, booking changes, order modifications, or appointment confirmations. Once the containment is proven, VoiceRep expands across adjacent queues.
1
Map the workflow
We capture intents, business rules, exception paths, and system actions for the queue you want off your team's shoulders first.
2
Train the voice behavior
Historical transcripts, QA notes, and policy decisions shape how the agent sounds and where it needs to be conservative.
3
Scale with measurement
Your team monitors containment, escalations, revenue recovery, and customer satisfaction signals from one dashboard.
Integrations
Fits into the systems your team already uses.
VoiceRep connects to the systems that hold account truth so the agent can act on live data, not fake context.
Salesforce and HubSpot
Read account history, create tasks, and log structured outcomes automatically.
Zendesk and Intercom
Create tickets, attach summaries, and escalate only when a human is actually needed.
Shopify and Stripe
Handle order changes, refunds, payment retries, and subscription recovery on the call.
Calendars and booking tools
Confirm, reschedule, or cancel appointments with audit-friendly follow-up.
Use cases
Built for industries where phone volume gets expensive fast.
VoiceRep shines where call demand is repetitive, multilingual, urgent, or tightly tied to business systems and policy.
Financial services
Balance inquiries, collections, fraud triage, and payment reminders with audit-friendly logic and human handoff controls.
- Identity verification before sensitive actions
- Escalation for regulated or disputed scenarios
Airlines and travel
Booking changes, disruption support, loyalty questions, and schedule calls during peak traffic and irregular operations.
- High containment during delay spikes
- Multilingual support across time zones
Healthcare operations
Appointment reminders, intake confirmations, routing, and no-show prevention with structured voice workflows.
- Consent-aware communication patterns
- Fewer empty slots and faster patient routing
Why teams switch
A stronger model than hiring your way through the queue.
Most teams try to solve growth with more seats or more outsourcing. VoiceRep changes the channel economics without flattening the customer experience.
Legacy call center
Human flexibility, but expensive coverage, uneven quality, and fragile scale during peaks and attrition cycles.
VoiceRep
Instant scale, controlled tone, faster answers, lower cost per resolved call, and better operational visibility across queues.
Basic IVR or bot
Cheaper at first glance, but brittle in real life. Customers still repeat themselves and end up in the same human queue.
Customer wins
Teams keep the quality. They lose the queue pain.
The point is not to sound futuristic. The point is to make the phone channel calmer, cheaper, and more measurable.
“
We started with one overdue payment workflow. Six weeks later it had expanded into three queues and our live agents were finally working on cases that actually needed judgment.
Nadia H.
VP Operations, regional lender
VP Operations, regional lender
“
It gave us consistency under pressure. Our callers got the same calm answer at 2 PM and 2 AM, even when operations were getting slammed.
Marcus T.
Director CX, mid-market airline
Director CX, mid-market airline
“
Our Monday backlog used to set the tone for the whole week. Now the queue is already under control before the team gets into their complex tickets.
Leila R.
Support Lead, ecommerce brand
Support Lead, ecommerce brand
Pricing
Choose the rollout depth that matches your volume.
Every plan is designed to end in a strategy call because the real scope depends on your systems, call mix, and compliance needs.
Launch
Best for proving value on one queue.
$2.4k /month
- One live workflow
- Up to 3 integrations
- Business-hours support
- Weekly optimization review
Scale
For teams replacing meaningful call volume.
$6.8k /month
- Unlimited workflows
- Advanced routing and QA tools
- Priority onboarding and support
- Dedicated solution architect
Enterprise
For regulated teams and high concurrency.
Custom
- Advanced compliance controls
- Custom security and deployment options
- Multi-region redundancy
- Shared success and governance plan
FAQ
The questions operations leaders ask before rollout.
The common questions are about control, launch time, handoff quality, and whether the system can really take action inside the stack.
Most teams launch the first production workflow in two to three weeks, depending on integration depth and compliance review.
Yes. VoiceRep can pass a structured summary, transcript highlights, and the reason for escalation so the human starts with context instead of cleanup.
The agent follows configured fallback rules. That can mean clarifying, redirecting into a known workflow, or escalating when the request crosses an approved boundary.
No. VoiceRep is designed to sit inside your current CRM, telephony, support, booking, and scheduling setup so rollout stays incremental.
Next step
Bring your messiest queue. We’ll turn it into a deployment plan.
Show us your current workflow and we’ll map likely containment, system requirements, rollout phases, and where VoiceRep can start paying back fastest.